NEST Institute ("NEST", "we", "us" or "our") provides assessment, diagnosis and therapy services for children, teens and adults in Lahore, Pakistan. This Privacy Policy describes how we collect, use, disclose and safeguard information when you visit thenestinstitute.org (the "Site"), submit an enquiry, book a consultation, or otherwise interact with us online. It does not cover information collected during in-clinic assessment or therapy, which is governed by our clinical confidentiality practices and explained to you separately at intake.
Information we collect
We collect information in the following ways:
- Contact form: your name, email address, phone number, your child's age, your message, how you heard about us, and your preferred contact method.
- Newsletter signup: your email address.
- Automatically: standard technical information such as IP address, browser type, device type and pages visited, collected through cookies and similar technologies where you have consented to them.
- Direct communications: any information you share when you call, email or message us.
How we use your information
We use the information we collect to:
- Respond to enquiries and schedule consultations or assessments.
- Operate, maintain and improve the Site.
- Send the NEST newsletter, only if you have subscribed, and only until you unsubscribe.
- Understand how visitors use the Site so we can make it clearer and more useful.
- Meet our legal, regulatory and safeguarding obligations.
Information about children
Much of what we do involves supporting children, and enquiries submitted through this Site are made by a parent or guardian on a child's behalf, not by the child directly. Information about a child submitted through our contact form, such as their age, is used solely to prepare for a consultation and is never used for marketing.
We do not knowingly collect personal information directly from children through this Site. If you believe a child has provided us with personal information without a parent or guardian's involvement, please contact us so we can remove it.
Cookies and similar technologies
We use a small number of essential cookies required for the Site to function, and optional cookies that help us understand how the Site is used. When you first visit, our cookie banner lets you accept or decline the optional cookies; essential cookies cannot be disabled, as they are necessary for basic functionality.
You can change your preference at any time by clearing your browser's cookies for this Site, which will bring the banner back.
Legal basis for processing
We process your information on the basis of your consent, for example when you submit the contact form or subscribe to the newsletter, to take steps you request before entering into a service arrangement with us, and to comply with our legal and professional obligations as a clinical provider.
How we share information
We do not sell your personal information. We share it only in the following limited circumstances:
- With service providers who help us run the Site and process enquiries, such as email delivery and hosting providers, who are bound by confidentiality obligations.
- With clinical staff at NEST directly involved in responding to your enquiry or providing care.
- Where required by law, regulation, or a valid request from a public authority.
- With your explicit consent, for any other purpose.
Third-party links and embedded content
The Site links to third-party services, including our social media pages, a Google Maps location embed, and partner platforms such as Edsistive, Autism Assisted and Dyslexia Assisted. These third parties have their own privacy practices, and we encourage you to review their policies. We are not responsible for how they handle your information.
How long we keep your information
We keep contact form submissions and newsletter subscriptions for as long as needed to respond to your enquiry or provide the service you have requested, or until you ask us to delete them, whichever is sooner. Records connected to clinical care are retained in line with applicable professional and legal record-keeping requirements.
How we protect your information
We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, alteration, disclosure or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights and choices
Depending on your circumstances, you may have the right to:
- Ask what personal information we hold about you and request a copy of it.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your personal information, subject to any legal or clinical record-keeping obligations.
- Unsubscribe from the newsletter at any time, using the link in any email we send or by contacting us directly.
- Withdraw consent you have previously given, where we rely on consent to process your information.
To exercise any of these rights, contact us using the details below.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "last updated" date at the top of this page shows when it was last revised. We encourage you to review it periodically.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
NEST Institute
hello@thenestinstitute.org
+92 306 4333287
House 91, street 12, cavalry grounds 54810, Lahore, Pakistan